Our quality control, compliance, and risk team brings together experts in their respective fields to ensure that your operations meet the highest standards. From implementing rigorous quality control measures to staying up-to-date on regulatory compliance requirements, trust us to be your partners in success.
Julie Molendorp Floyd, MNAA, CDEI, is a Certified General Appraiser in both Missouri and Kansas. Previously, she held the position of Course and Curriculum Manager at McKissock, LLC, the largest provider of appraisal education in the country, where she was the host of an informative podcast entitled “Beyond the Numbers with McKissock Appraisal.” Floyd is well-known for hosting industry webinars featuring leaders in the profession and is a highly regarded appraisal instructor. As a lifelong educator, she earned her bachelor’s and master’s degrees in education from the University of Central Missouri. Additionally, Floyd is both a Certified Distance Education Instructor (CDEI) and an AQB-Certified USPAP Instructor. Her extensive experience includes serving as the Vice-Chair of the Missouri Real Estate Appraisers Commission from 2007 to 2023. Recently, she commenced a 3-year term as a member of the Appraisal Qualifications Board, the public board of the Appraisal Foundation responsible for establishing and maintaining the Real Property Appraiser Criteria.
Robbie Wilson, a graduate of the University of Texas in Real Estate, who earned an MBA in Business Finance, has built a life around real estate. Robbie’s experience encompasses building his own real estate company, working as a Consultant for Freddie Mac and Fannie Mae, and now he is the appraisal compliance and risk management leader for RSDS Appraisal Diversity.
Robbie is recognized in the appraisal industry as a subject matter expert on Appraisal Standards and Ethics, FIRREA, the Dodd-Frank Act, Government Regulations and Laws, and GSEs mortgage loan underwriting guidelines. Robbie is an Appraisal Qualification Board (AQB) Certified USPAP Instructor and has taught and continues to teach AQB pre-licensing and continuing education courses in Texas, Tennessee, Arkansas, Oklahoma, Georgia, New Jersey, and Indiana. Robbie currently serves and has served in numerous leadership positions including but not limited to: President of the National Society of Real Estate Appraisers, a member of the prestigious “Peer Investigative Committee” of the Texas Appraiser Licensing & Certification Board (TALCB), and is a current TALCB Mentor.
Every Appraisal report managed by RSDS, LLC undergoes a Quality Control check prior to delivery to the Client. RSDS, LLC has three proficiency levels in our QC team. The depth of experience enables escalation at any point, and thereby reflects a risk-focused QC approach. Management is specific that the person performing the Quality Control Analysis must have the necessary education, expertise, and competence appropriate with the complexity of the appraisal assignment, property type, market, geographical area, intended use, and analytical methods. Or must escalate the report to the next higher level of a more experienced QC Team.
Level I Performs an administrative review for client-specific non-material related deficiencies, such as correct spelling of borrower’s name, correct spelling of property address, typos, incomplete address, product type ordered, missing sketch, location map, inadequate photos, use of comparable sales over 12 months per FNMA/FHLMC guidelines and or client requirements. In addition, check for possible red flags issues, such as line-item adjustments, net and gross adjustments per underwriting guidelines, the reasonableness of distance of comparable sales, large acreage, declining market areas, etc.
Level II Performs a technical appraisal review, escalated to this Level from Level I. Typical concerns such as complex appraisals, severely rapidly changing markets, lack of support in the appraiser’s opinions and conclusions are reviewed at this level.
Level III Escalated critical concern to Senior Management. The escalation process is flexible to the assignment conditions and elements and can occur at any time during the QC process, meaning it does not need to go through all levels to get to Senior Management. An appraisal report can be escalated from Level I to III, directly to the Senior Management.
Escalation Process
Once the file is escalated from Level I to II or III, the QC Team will properly communicate with the appraiser, who will then formulate a response that addresses the specifics in the communication received.
Ensure that the completed report is run through alamode application software and all the rules results that need fixing are fixed.
RSDS, LLC conducts a specific periodic self-audit for select clients based exclusively on their completed appraisal order volume, with specific sample strategies and reporting criteria, which we accommodate, for which clients reviewed and/or obtained a review which identified the appraisal to possibly be deficient to their specific standards. We also periodically conduct a random post-audit sample selection that includes representation from each client, as well as representation from any of our appraisers.
On a periodic basis, the client may conduct its own random Audit of files completed through RSDS, LLC for this client. RSDS, LLC encourages our clients to report the results of their findings. If the findings are provided to RSDS, LLC, we will provide an action plan to correct the deficiencies reported in the findings, including communication, if necessary, to the specified appraiser enumerating results that were unacceptable. The appraiser who performed the unacceptable report is required to provide a written response addressing the concerns raised in the client’s audit.
The Chief Appraiser, in conjunction with the QC Team, drafts an action plan, and the action plan is submitted back to the client. The client in turn addresses the action plan as acceptable or not and further expects a response to the follow-up. The follow-up addresses the findings.
On a periodic basis, RSDS, LLC provides a document showing what the action plan was and the various components implemented.
Third-party tools and databases and other available ancillary sources may be utilized to verify the information supplied in the findings and to determine those that warrant escalated review by the QC Team.
Repetitive failures by an appraiser or any appraiser who has a report identified with severe deficiencies, including fraud intent, material USPAP breach, ethics, and competency rules will prompt a referral to Senior Management for the best course of immediate action.
RSDS, LLC fosters a business environment where a learning relationship between a trainee and their trainer (certified appraiser) requires supervisory role to oversee the trainee’s work, so trainees may grow their knowledge, experience and understanding of the appraisal process.
RSDS, LLC policy requires trainers to commit to be available to the trainee for live training, assistance with questions and careful review of the trainee’s work.
RSDS, LLC policy enables our trainers (certified appraisers) to determine when the trainee, unlicensed, uncertified appraiser, or an appraiser trainee completes the property inspection, and the trainer (supervisory appraiser) is not required to also inspect the property. Our policy allows a trainee, unlicensed, uncertified appraiser, or an appraiser trainee to complete the property inspection when the client allows. This is based on increased growth in competency and the degree of independence and latitude allowed for, in the judgment of the supervisory appraiser.
RSDS, LLC quality assurance program provides processes for identifying, assigning, overseeing, and reviewing complex and non-complex assignments in compliance with secondary market underwriting guidelines, laws and regulations, standards, and rules.
By the end of our training period, trainees are given more responsibilities who demonstrated competencies in:
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